Opportunity:
We are LightSpots a Marketing agency; our mission is to DOUBLE the size of 3,000 businesses by 2020 & ignite entrepreneurs to create and live a life they love. And you have the opportunity to join the Moroccan’s Greatest Workplace (this our goal in the next 2 years) formed by our dynamic, heart-centered, and mission-driven Team who believe that: “The most extraordinary people in the world today don't have a career. They have a mission.” As Secretary & Customer Support Manager
As a Secretary & Customer Support Manager you’re going to work directly with LightSpotsCEO, by offering clerical and administrative support in order to optimize workflow procedures in the office& you will Effectively diagnose and solve day-to-day customer concerns and issues.
POSITION STRATEGIC FOCUS:
• Manage the daily/weekly/monthly agenda and arrange new meetings and appointments, conferences, teleconferences, and travels
• Prepare and disseminate correspondence, memos and forms
• File and update contact information of employees, customers, suppliers and external partners
• Support and facilitate the completion of regular reports
• Check frequently the levels of office supplies and place appropriate orders
• Document expenses and hand in reports
• Undertake occasional receptionist duties
• Prepares reports by collecting information.
• Secures information by completing database backups.
• Provides historical reference by utilizing filing and retrieval systems.
• Maintains technical knowledge by attending educational workshops; reading secretarial publications and customer care trainings
• Contributes to team effort by accomplishing related results as needed.
• answering calls, taking messages and handling correspondence
• prioritising workloads
• implementing new procedures and administrative systems
• liaising with relevant organizations and clients
• coordinating mail-shots and similar publicity tasks
• logging or processing bills or expenses
• Providing an amazing, personalized experience to each customer.
• Effectively diagnosing and solving day-to-day customer concerns and issues through live-chat, emails and the phone.
• Applying the WOW philosophy and following the Spotlight communication standards.
• Ensuring feedback flows to various teams in Spotlight to improve our services.
• Providing accurate data and feedback analysis in order to create better customer experiences.
• Coming up with ideas and solutions that will improve customer experience, and innovating like crazy and making things happen with a team of talented individuals.
Job Details
| Date Posted: | 2017-04-19 |
| Job Location: | Berrechid, Morocco |
| Job Role: | Administration |
| Company Industry: | Marketing |
Preferred Candidate
| Career Level: | Entry Level |
أظهر المزيد
0 commentaires:
أضف تعليقك :