Senior CRM Manager ( Luxury Shopping Mall )

Al Emadi Enterprises is one of Qatar’s fastest growing conglomerates. Our portfolio has expanded over the years to include Real Estate, Retail, Hospitality, Industrial and Energy sectors.
As Senior CRM Manager, You will be joining the team to help establish, develop, manage and support the growth of the newly created Services Department.
• Planning, establishing and managing the CRM strategies, program, operations and engaging with key stakeholders, including the leadership of marketing, retail, hospitality and IT to ensure an effective and seamless delivery.
• Build, implement and grow a multi-faceted loyalty and rewards program while ensuring strategic alignment, brand compliance and a focus on delivering value to customers.
• Setting up, maintaining and refining the virtual concierge/call center operational strategies by conducting system audits and analyses, performance reviews, tracking emerging trends, capacity planning, and cost/benefit analyses.
• Managing the HNW/UHNW customer portfolio and serving as a senior contact to ensure organic growth, retention and loyalty.
• Evaluate customer data (program engagement, rewards redemptions, general client behavior, etc) and develop user experience analytics as well as business performance metrics associated with the program.
• Developing the customer relations’ agents, information guides and hosts by providing ongoing training, observation, modeling, and feedback.
• Establishing the CR department’s performance standards including standard operating procedures and ensuring effective implementation

تفاصيل الوظيفة

2015-12-02	تاريخ الإعلان عنها:
الدوحة, قطر	منطقة الوظيفة:
خدمة العملاء	الدور الوظيفي:
خدمة العملاء; الاهتمام بالأشخاص والخدمة; بيع بالتجزئة/بيع بالجملة	قطاع الشركة:

المرشح المفضل

إدارة	المستوى المهني:
بكالوريوس	الشهادة:

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