Group Standards
Ensure the group brand standards are respected
- Enforce use of the SOP
- Make sure that the corporate guideline are respected
Finance
Manage petty cash & paid out
Manage travel agent commission
Manage debtor accounts
- Invoice contracted company
- Chase debtor
Invoice individual guest & group payment
Run End of day reports
Manage cash handling & deposit
Human Resources
Inspire the team
Participate in the recruitment
- Define recruitment need
- Recruit employees
Manage employees
- Manage the employee induction
- Manage annual performance review
-Manage the day to day performance
- Manage the team day to day
Participate in the staff training
- Establish the training need
- Manage on the job training
Sales
-Develop new sales accounts
-Participate in the annual review of corporate rates
-Ensure company contract implementation
Procurement
Order departmental product
Department Storage
Manage stationery departmental stocks
Manage welcome product stock
Reception
-Organise departmental administrative tasks
-Ensure check in is handled correctly
-Ensure guest service in handled correctly
-Ensure check out is handled correctly
Reservation
Organise departmental administrative tasks
Participate in the elaboration of the price strategy
- Plan demand calendar
- Check history & competition
- Prepare forecast
- Set price
- Set booking conditions
Manage hotel's booking channels
- Manage information
- Manage rates
- Manage availability
- Manage special conditions
Ensure individual and group bookings are made correctly
Security & Safety
-Maintain knowledge of security and safety
-Maintain relationship with local authorities Maintain knowledge up to date in regard to security and safety
-Participate in the safety & security committee
-Control hotel access
-Participate in the opening and closing of the department
-React in case of security incident
-Ensure employees and guest safety
Job Details
| Posted Date: |
2018-07-05 |
| Job Location: |
Casablanca, Morocco |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Hospitality/Tourism/Travel |
Preferred Candidate
أظهر المزيد
