Receptionist - Louvre Hotels

Group Standards

 

-Implement & respect chain's SOP
-Implement corrective action after guest review, mystery visit and complaint letter

Finance

-Invoice contracted company
-Invoice individual guest
-Manage cash handling
-Control Cash
-Run End of day reports
-Chase debtor

 Sales

Participate in the up sell / cross sell

 Security

Participate in the opening and closing of the department

 Safety

Ensure guest safety

Reception & Reservation

Participate in the departmental administrative tasks
Manage hotel's booking channels
- Rates & availability
Handle individual reservation
- Reservation / Cancellation / Modification
Execute check in
- Prepare guest arrival
- Handle overbooking situation
- Welcome the guest
- Follow up registration procedure
Provide Service to the guest
- Provide information about the stay
- Deal with guest comments
Execute check out

Housekeeping

Deal with guest laundry

Restaurant & Banqueting

Prepare the meeting room & coffee break

Room Service

Take the food & drinks order
Ensure proper billing

Job Details

Posted Date:	2018-07-05
Job Location:	Casablanca, Morocco
Job Role:	Customer Service and Call Center
Company Industry:	Hospitality/Tourism/Travel

Preferred Candidate

Career Level:

Mid Career

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