Group Standards
-Implement & respect chain's SOP
-Implement corrective action after guest review, mystery visit and complaint letter
Finance
-Invoice contracted company
-Invoice individual guest
-Manage cash handling
-Control Cash
-Run End of day reports
-Chase debtor
Sales
Participate in the up sell / cross sell
Security
Participate in the opening and closing of the department
Safety
Ensure guest safety
Reception & Reservation
Participate in the departmental administrative tasks
Manage hotel's booking channels
- Rates & availability
Handle individual reservation
- Reservation / Cancellation / Modification
Execute check in
- Prepare guest arrival
- Handle overbooking situation
- Welcome the guest
- Follow up registration procedure
Provide Service to the guest
- Provide information about the stay
- Deal with guest comments
Execute check out
Housekeeping
Deal with guest laundry
Restaurant & Banqueting
Prepare the meeting room & coffee break
Room Service
Take the food & drinks order
Ensure proper billing
Job Details
| Posted Date: | 2018-07-05 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Mid Career |
أظهر المزيد
0 commentaires:
أضف تعليقك :