Head Receptionist - Louvre Hotels

Group Standards

Ensure the group brand standards are respected
- Enforce use of the SOP
- Make sure that the corporate guideline are respected

 Finance

Manage petty cash & paid out
Manage travel agent commission
Manage debtor accounts
- Invoice contracted company
- Chase debtor
Invoice individual guest & group payment
Run End of day reports
Manage cash handling & deposit

Human Resources

Inspire the team
Participate in the recruitment
- Define recruitment need
- Recruit employees
Manage employees
- Manage the employee induction
- Manage annual performance review
-Manage the day to day performance
- Manage the team day to day
Participate in the staff training
- Establish the training need
- Manage on the job training 

Sales

-Develop new sales accounts
-Participate in the annual review of corporate rates
-Ensure company contract implementation

 Procurement

Order departmental product

Department Storage

Manage stationery departmental stocks
Manage welcome product stock

 Reception

-Organise departmental administrative tasks
-Ensure check in is handled correctly
-Ensure guest service in handled correctly
-Ensure check out is handled correctly

Reservation

Organise departmental administrative tasks
Participate in the elaboration of the price strategy
- Plan demand calendar
- Check history & competition
- Prepare forecast
- Set price
- Set booking conditions
Manage hotel's booking channels
- Manage information
- Manage rates
- Manage availability
- Manage special conditions
Ensure individual and group bookings are made correctly

 Security & Safety

-Maintain knowledge of security and safety
-Maintain relationship with local authorities Maintain knowledge up to date in regard to security and safety
-Participate in the safety & security committee
-Control hotel access
-Participate in the opening and closing of the department
-React in case of security incident
-Ensure employees and guest safety

Job Details

Posted Date:	2018-07-05
Job Location:	Casablanca, Morocco
Job Role:	Customer Service and Call Center
Company Industry:	Hospitality/Tourism/Travel

Preferred Candidate

Career Level:

Mid Career

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