Who are we?
Smart Life its Robotics division has launched a product line of high quality Robotic vacuum cleaners and plays a key role in making our lives more comfortable and easy. In the years to come more smart robotic products will be developed that will bring a direct added value to our households. It helps us to create extra time for the things that we really enjoy in life! Our HQ is based in Europe.
Who are you?
Pro-active | Quick learner | Correct and friendly | Trustworthy | Flexible | Responsible Personality
Responsibilities:
• Attract new customers by effectively answering their questions on our robotics products online
• Encourage customer loyalty by providing troubleshooting and education to resolve customer complaints and concerns via e-mail, chat function and when required via Phone
• Design and implement methods for storing and sharing information on customer complaints and queries, so that the rest of the organization can learn
Reporting:
Will report to the Customer Service Manager in Europe
Location:
Based in Morocco
Flexible location / Remote
Working hours
Flexible / to be discussed / handy in cooperation with EU team
Computer Skills
Basic understanding required
Experience
Proven experience in customer service activities and excellent in French & English language
Competitive salary
Let's work together on an amazing future :) While we are still decades away from a Jetsons-style future, the days of robots in our lives aren’t far off. The purpose of robots is to work together with humans to do a better job or to automate tasks that: take humans too long to do, are too tedious, or are impossible for us to do.
With kind regards,
Team Smart Life Robotics
Job Details
| Date Posted: | 2017-10-04 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail/Wholesale; Customer Service; Internet/E-commerce |
Preferred Candidate
| Career Level: | Entry Level |
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