Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
.
Accenture Operations combines technology that digitizes and automates business processes, unlocks actionable insights, and delivers everything-as-a-service with our team's deep industry, functional and technical expertise. The services world is undergoing dramatic change and Accenture Operations is helping to lead the way. We are the only organization to bring together infrastructure, security, cloud, and business process capabilities to develop tailored, industry-specific solutions for our clients. Join Accenture Operations, and be part of a team that offers an unparalleled depth and breadth of consulting, implementation and operations experience
Key responsibilities may include:
•Mitigate risks associated with customer credit and increases the inflow of cash by efficiently managing the collection of overdue invoices, granting the respect of Policies and Procedures, whilst maintaining high levels of customer satisfaction
•Active member of the Collections team; responsible for supporting the team to achieve their objectives
•Adequately dealing with country clusters and adhering to local collection policies and procedures
•Builds positive working relationships with: Colleagues, Team Leaders, in-country operations, Customers and Suppliers
•Check open disputes for the relevant debtors (small and ad-hoc customers)
•Contact customers via e-mail/phone/fax and initiate collection activities
•Input notes on payment agreements and diarise follow up actions
•Reinstate accounts when payment is received
•Determine further collection activities if payment has not been received. The decision on the proper collection activity is made based on customer type: for account an escalation procedure should be followed and for small and ad-hoc customers the account should be suspended
•Initiate Collection Agency activities. This includes providing collection data and contact details to the Collection Agency
•Instigate legal proceeding (in-house or external) for accounts that require legal resolution. This includes preparing collection data synopsis and sending it to Local F&A
•Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable (when necessary)
•Register invoice disputes
•Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions to Team Leader.
Customer Service Responsibilities
•Maintain good working relationships within the respective process team and with other teams where required
•Support the Invoice to Cash process manager and Collections Team Leader in achieving the process objectives
•Deliver service in line with agreed controls and procedures
•Strive for high levels of customer service
Job Details
| Date Posted: | 2016-08-25 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Technology/IT |
| Company Industry: | Consulting Services |
Preferred Candidate
| Career Level: | Mid Career |
Apply Now - Jobs in Morocco - Technology/IT Jobs in Morocco - Search All Jobs
أظهر المزيد
0 commentaires:
أضف تعليقك :