1. Telephone return visit of company customers
2.Manage the answering of company phone calls
3.Can work at home
4.Commissions and unlimited
| Posted Date: | 2019-12-18 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Internet/E-commerce |
| Monthly Salary: | US $2,000 |
| Career Level: | Entry Level |
| Gender: | Female |
| Nationality: | Lebanon; Morocco |
The contract duration for this position may be extended beyond the initial 12 months, subject to funding availability and performance.
Location: Agadir
Role overview
Advice for Small Businesses (ASB) helps small and medium-sized businesses to grow and become genuine catalysts for their local economies by providing access to local and international experts. It is a core offering of the EBRD, enabling clients to grow and develop within their economies and beyond. Many of the clients will have been or will be considered for financing directly by the Bank as well as by EBRD’s partners and other local intermediaries. Through its work to improve the quality and availability of local consultancy services, ASB aims to leave behind a network of trained, experienced local consultants, and a thriving community of small and medium-sized businesses willing to pay for advice.
The Analyst connects clients to local consultants and international advisers depending on their business needs. He/she is responsible for managing resulting advisory projects, ranging from strategy and marketing, organisation and operations, technology and engineering, quality and financial management to energy efficiency and environment, through the stages of conception, implementation, completion and impact evaluation. The Analyst directly contributes to developing and managing the ASB country portfolio of projects and managing relationships with the clients benefitting from the projects.
Accountabilities & Responsibilities - for a full list please see
https://ift.tt/35ApI4y
| Posted Date: | 2019-12-13 |
| Job Location: | Morocco |
| Job Role: | Accounting and Auditing |
| Company Industry: | Banking |
| Career Level: | Mid Career |
Working as an Area Manager for Alshaya gives you the opportunity to work with a dynamic, performance-focused team in a region where the retail industry is thriving. In recent years there has been a strategic plan of growth; new stores in existing markets, existing brands to new markets and new brands to existing markets. And the plan continues.
Using your existing multi-unit retail management experience you will oversee store operations for a designated area - which could be as large as a whole country or a group of small operating markets. Your remit will include new store openings, employee development and leading your store management teams to achieve business targets.
| Posted Date: | 2019-12-09 |
| Job Location: | Morocco |
| Job Role: | Management |
| Company Industry: | Wholesale & Import/Export Trade |
| Career Level: | Mid Career |
Are you interested in working for a company who is passionate about its customers? Who lives its values and nurtures its employees? Then Medela is the company for you.
| Posted Date: | 2019-11-21 |
| Job Location: | Rabat, Morocco |
| Job Role: | Sales |
| Company Industry: | Medical & Healthcare Equipment |
| Career Level: | Director/Head |
The Inside Sales is playing a fundamental role in getting new customer and reaching our revenue growth objectives.
The global Inside Sales role will build and strengthen customer relationships across all levels and departments to grow global revenue.
| Posted Date: | 2019-11-27 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Sales |
| Company Industry: | IT Services |
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
The contract duration for this position may be extended beyond the initial 12 months, subject to funding availability and performance.
Location: Agadir
Role overview
Advice for Small Businesses (ASB) helps small and medium-sized businesses to grow and become genuine catalysts for their local economies by providing access to local and international experts. It is a core offering of the EBRD, enabling clients to grow and develop within their economies and beyond. Many of the clients will have been or will be considered for financing directly by the Bank as well as by EBRD’s partners and other local intermediaries. Through its work to improve the quality and availability of local consultancy services, ASB aims to leave behind a network of trained, experienced local consultants, and a thriving community of small and medium-sized businesses willing to pay for advice.
The Analyst connects clients to local consultants and international advisers depending on their business needs. He/she is responsible for managing resulting advisory projects, ranging from strategy and marketing, organisation and operations, technology and engineering, quality and financial management to energy efficiency and environment, through the stages of conception, implementation, completion and impact evaluation. The Analyst directly contributes to developing and managing the ASB country portfolio of projects and managing relationships with the clients benefitting from the projects.
Accountabilities & Responsibilities - for a full list please see
https://ift.tt/35ApI4y
| Posted Date: | 2019-11-25 |
| Job Location: | Morocco |
| Job Role: | Accounting and Auditing |
| Company Industry: | Banking |
| Career Level: | Mid Career |
Notre client, entreprise multinationale opérant dans le secteur industriel, recrute un(e) Maintenance Manager basé(e) à Jorf Lasfar.
Informations sur l'entreprise
Notre client, entreprise multinationale opérant dans le secteur industriel, recrute un(e) Maintenance Manager basé(e) à Jorf Lasfar.
Missions
Directement rattaché au Directeur de Site, vous assurez la bonne exécution des opérations de maintenance sur le site de Jorf Lasfar. Vous pilotez les projets de maintenance/techniques et vous vous assurez de la bonne coordination des intervenants.
A ce titre, vos principales missions sont les suivantes :
- Coordonner les différentes parties prenantes,
- Participer au choix des solutions techniques,
- Suivre l'avancement des actions en organisant des réunions de suivi,
- Résoudre et faire avancer les points bloquants,
- Mettre à jour les plans de maintenance réglementaire,
- Élaborer les budgets, optimiser les coûts via la mise en concurrence,
- Planifier les opérations à long terme dans un souci d'anticipation des risques,
- Déployer la culture sécurité à tous les niveaux de l'organisation,
- Mettre en place des outils d'amélioration continue et les plans d'actions associés,
- Développer une culture de la performance et du lean manufacturing,
- Organiser les Retours d'Expérience en lien avec la communauté technique du Groupe.
Profil du candidat
Issu(e) d'une formation, Bac +5 minimum/école d'Ingénieurs, dans le domaine mécanique/industriel, vous avez au moins 10 ans d'expérience dans une fonction similaire.
Vous avez managé des équipes de maintenance et/ou opérations et vous avez le goût du challenge. Vous faites preuve de leadership, vous avez un bon niveau de communication et vous connaissez les outils d'amélioration continue.
Anglais courant obligatoire.
Conditions et Avantages
Package attractif.
| Posted Date: | 2019-11-25 |
| Job Location: | Morocco |
| Job Role: | Engineering |
| Company Industry: | Mechanical Engineering |
| Career Level: | Management |
Are you interested in working for a company who is passionate about its customers? Who lives its values and nurtures its employees? Then Medela is the company for you.
| Posted Date: | 2019-11-21 |
| Job Location: | Rabat, Morocco |
| Job Role: | Management |
| Company Industry: | Banking |
| Career Level: | Director/Head |
•Develops and executes a strategy for discovering and securing new business opportunities either locally, regionally, or nationally.
•Develops negotiation strategies by evaluating risks and potentials.
•Adapts new business strategies in accordance with the type of industry.
•Evaluates, determines, and realizes business growth goals.
•Represents the company at trade organizations, on committees, and during board meetings, when necessary.
•Creates a business development database in order to evaluate performance and organize client and prospective client information.
•Fosters beneficial relationships with business partners, potential clients, and business contacts in order to attract new business and enhancing organization reputation.
•Closes new business deals by developing and negotiating contracts.
| Posted Date: | 2019-11-21 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Research and Development |
| Company Industry: | Consumer Packaged Goods Manufacture |
| Career Level: | Mid Career |
| Nationality: | Morocco |
| Degree: | Bachelor's degree |
JOB SUMMARY
The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.
CORE WORK ACTIVITIES
Managing the Human Resources Strategy
• Executes and follows-up on engagement survey related activities.
• Champions and builds the talent management ranks in support of property and region diversity strategy.
• Translates business priorities into property Human Resources strategies, plans and actions
• Implements and sustains Human Resources initiatives at the property.
• Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate.
• Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.
• Creates value through proactive approaches that will affect performance outcome or control cost.
• Monitors effective use of myHR by property managers and employees.
• Leads and participates in succession management and workforce planning.
• Responsible for Human Resources strategy and execution.
• Serves as key change manager for initiatives that have high employee impact.
• Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities.
• Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate.
Managing Staffing and Recruitment Process
• Analyzes open positions to balance the development of existing talent and business needs.
• Serves as coach and expert facilitator of the selection and interviewing process.
• Surfaces opportunities in work processes and staffing optimization.
• Makes staffing decisions to manage the talent cadre and pipeline at the property.
• Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.
• Monitors sourcing process and outcomes of staffing process.
• Ensures managers are competent in assessing and evaluating hourly staff.
Managing Employee Compensation Strategy
• Remains current and knowledgeable in the internal and external compensation and work competitive environments.
• Leads the planning of the hourly employee total compensation strategy.
• Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.
• Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.
• Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.
Managing Staff Development Activities
• Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s).
• Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.
• Serves as resource to property Human Resources staff on employee relations questions and issues.
• Continually reinforces positive employee relations concepts.
| Posted Date: | 2019-11-20 |
| Job Location: | Rabat, Morocco |
| Job Role: | Human Resources and Recruitment |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Management |
JOB SUMMARY
Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars,
Room Service and Banquets/Catering, where applicable.
Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department.
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investme
| Posted Date: | 2019-11-20 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Management |
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry cleaning machines and place in clean linen carts. Set dryers to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine. Maintain accurate records of items laundered.
| Posted Date: | 2019-11-20 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
JOB SUMMARY
Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.
JOB FAMILY CORE WORK ACTIVITIES
Managing Day-to-Day Operations
| Posted Date: | 2019-11-20 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
Rewards for work, benefits for life
You’ll be supported in and out of the workplace through:
What you’ll be doing
Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies
| Posted Date: | 2019-11-20 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
| Posted Date: | 2019-11-20 |
| Job Location: | Rabat, Morocco |
| Job Role: | Sales |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
You’ll be supported in and out of the workplace through:
What you’ll be doing
| Posted Date: | 2019-11-20 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
JOB SUMMARY
Leading Kitchen Operations for Property
• Leads kitchen management team.
• Provides direction for all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Ensures property policies are administered fairly and consistently.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Demonstrate new cooking techniques and equipment to staff.
| Posted Date: | 2019-11-20 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
Basé sur le site de Jorf Lasfar et rattaché au Directeur de pôle, vous intervenez sur des missions de stratégie et structuration de projets, au sein d'une équipe de consultants internes.
Informations sur l'entreprise
Notre client, groupe marocain de 1er plan opérant à l'international et leader dans son secteur d'activité, recrute un Consultant expérimenté en stratégie et structuration de projets.
Missions
Basé sur le site de Jorf Lasfar et rattaché(e) au Directeur de Pôle, vos principales missions sont :
| Posted Date: | 2019-11-19 |
| Job Location: | Morocco |
| Job Role: | Other |
| Company Industry: | Accounting |
| Career Level: | Student/Internship |
Notre client, Cabinet international de conseil juridique et fiscal, recherche un Juriste d'affaires confirmé doté d'une expérience probante en droit des affaires, droit des contrats et droit du travail.
Informations sur l'entreprise
Cabinet international de conseil juridique et fiscal nouvellement implanté à Casablanca.
Missions
Basé à Casablanca et rattaché au Country Director, vous serez en charge des sujets relevant du droit des affaires et des sociétés. A ce titre, vous assurez les missions suivantes pour vos clients:
| Posted Date: | 2019-11-19 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Legal |
| Company Industry: | Accounting |
| Career Level: | Student/Internship |
Notre client, cabinet d'Avocats international, recrute un Avocat inscrit au barreau de Casablanca, specialisé en droit des affaires.
Informations sur l'entreprise
Notre client est un cabinet d'Avocats international à taille humaine, nouvellement installé à Casablanca et spécialisé dans le conseil en droit des affaires et contentieux.
Missions
Basé à Casablanca, vous intervenez sur des dossiers de droit des affaires et de droit des sociétés, tant en conseil qu'en contentieux, sous la supervision du Country Manager.
Vous intervenez au profit d'une clientèle d'entreprises multisectorielles.
Profil du candidat
Vous êtes titulaire d'un Bac +5 en droit des affaires/droit fiscal et du CAPA.
Vous avez acquis au minimum 5 ans d'expérience en cabinet d'Avocats, dans une pratique similaire.
Vous disposez de solides capacités rédactionnelles et relationnelles, êtes rigoureux et synthétique.
Enfin, vous êtes trilingue en français/arabe/anglais.
Conditions et Avantages
Perspectives de carrière.
| Posted Date: | 2019-11-19 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Legal |
| Company Industry: | Accounting |
| Career Level: | Student/Internship |
We are looking for an HR- Operations Associate to be based in our Tunis or in our Casablanca Office.
The HR Operation Associate will :
Acts as first or second line support (depending on role) for all HR matters within area and location of responsibility. Solves problems within practice and precedent.
Responds accurately and timely to incoming questions and /or errands.
Where appropriate for the role, registers errands in the relevant ticket handling system and ensure responses are within the set Service Level Agreements (SLA).
Escalates questions / errands to appropriate HR contact when necessary on specific areas of queries to provide seamless resolution. Manage, track and follow up on employee queries in the ticket handling system.
Guides and points employees and managers to information on HR selfservice portal(ORBIS) in order to foster a habit of finding the necessary data on the portal.
Maintains and updates HR information with relevant teams/local files etc.
Builds a knowledge inventory of frequently asked questions to expedite resolution of queries accurately.
Acts with integrity and very cautious with Confidentiality, which is a must for this role
Please apply before November 30th, 2019
| Posted Date: | 2019-11-13 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Human Resources and Recruitment |
| Company Industry: | FMCG |
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
Notre client Centre de Recherche et Développement dans le secteur Automobile recrute plusieurs profils dans les Domaines: Crash, acoustique et vibration, Fiabilité, et Fluides Thermique, tels que Technical Leader, Ingénieurs Calculs, Responsable d'équipe basés à Casablanca.
Informations sur l'entreprise
Notre client Centre de Recherche et Développement dans le secteur Automobile recrute plusieurs profils dans les Domaines: Crash, acoustique et vibration, Fiabilité, et Fluides Thermique, tels que Technical Leader, Ingénieurs Calculs, Responsable d'équipe basés à Casablanca.
Missions
Dans le cadre des projets véhicule, la mission du Responsable d'équipe consiste à manager l'équipe des pilotes projets et ingénieurs calcul pour la tenue sur QCDP (Qualité, Coût, Délai, Prédictivité) des évaluations numériques en projets véhicules et bases.
Il est responsable de :
| Posted Date: | 2019-11-12 |
| Job Location: | Morocco |
| Job Role: | Research and Development |
| Company Industry: | Automotive Dealership & Distributor |
| Career Level: | Management |
Rattaché(e) au DRH, vous accompagnez la croissance forte de l'entité au Maroc.
Informations sur l'entreprise
Notre client est un groupe reconnu dans son secteur à l'échelle internationale.
Missions
Vous avez pour principales missions :
| Posted Date: | 2019-11-08 |
| Job Location: | Morocco |
| Job Role: | Human Resources and Recruitment |
| Company Industry: | Accounting |
| Career Level: | Student/Internship |
Rattaché(e) au Responsable Ressources Humaines de la Business Unit, vous accompagnez la forte croissance de l'entité au Maroc (+ 1000 personnes).
Informations sur l'entreprise
Notre client est un groupe de premier plan à l'échelle internationale spécialisé dans le conseil en ingénierie et la gestion de projets.
Missions
Vous avez pour principales missions :
| Posted Date: | 2019-11-08 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Human Resources and Recruitment |
| Company Industry: | Accounting |
| Career Level: | Student/Internship |
Job description:
-Responsible for the content safety of short video products, ensuring their legal compliance
-Responsible for developing, maintaining and implementing
Community Content Security Standard
-Engaging in the improvement and operation strategies of Content Management System
-Coordinating with supervising departments to timely deal with contents violating our community regulation, and to update operation standards
وصف الوظيفة:
١. مسؤول عن أمن محتوى الفيديوهات القصيرة لضمان محتوى المنصة يتتفق مع القوانين واللوائح
٢. مسؤول عن وضع معيار الأمن لمحتوى منصة الفيديوهات القصيرة ومسؤول عن تنفيذه. ٣.الاشتراك في إصلاح منظمة إدارة المحتوى وتحسين التكتيك
٤. معالجة المحتويات المخالفة وتجديد المعيارفي وقته متطابقا مع الإدارة الرئيسية
| Posted Date: | 2019-11-04 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Entertainment; Software Development; IT Services |
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
Display strong analytical skills to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a more general understanding.
| Posted Date: | 2019-10-25 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Information Technology |
| Company Industry: | Software Development |
| Career Level: | Mid Career |
Responsibilities:
• Implement large-scale data ecosystems including data management, governance and the integration of structured and unstructured data to generate insights leveraging big data & cloud-based platforms
• Leverage automation, cognitive and science-based techniques to manage data, predict scenarios and prescribe actions
• Drive operational efficiency by maintaining their data ecosystems, sourcing analytics expertise and providing
• As-a-Service offerings for continuous insights and improvements
| Posted Date: | 2019-10-25 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Consulting |
| Company Industry: | Business Consultancy Services; Data Hosting & Storage |
| Career Level: | Management |
| Nationality: | Algeria; France; Morocco; Tunisia |
Working as an Area Manager for Alshaya gives you the opportunity to work with a dynamic, performance-focused team in a region where the retail industry is thriving. In recent years there has been a strategic plan of growth; new stores in existing markets, existing brands to new markets and new brands to existing markets. And the plan continues.
Using your existing multi-unit retail management experience you will oversee store operations for a designated area - which could be as large as a whole country or a group of small operating markets. Your remit will include new store openings, employee development and leading your store management teams to achieve business targets.
| Posted Date: | 2019-10-24 |
| Job Location: | Morocco |
| Job Role: | Management |
| Company Industry: | Wholesale & Import/Export Trade |
| Career Level: | Mid Career |
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
| Posted Date: | 2019-10-16 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Job Summary
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
| Posted Date: | 2019-10-15 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.
| Posted Date: | 2019-10-15 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
JOB SUMMARY
Responsible for the daily shift operations of Housekeeping, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CORE WORK ACTIVITIES
Managing Housekeeping Operations
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
Managing Departmental Costs
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensuring Exceptional Customer Service
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources Activities
• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.
| Posted Date: | 2019-10-15 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Ensure staff is working together as a team. Inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals.
| Posted Date: | 2019-10-15 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton
Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
| Posted Date: | 2019-10-15 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Job Summary
Inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment. Maintain and conduct daily inspections of the mechanical plant. Monitor and control property temperature. Monitor and analyze energy and utilities usage. Calibrate all controls, gauges, meters, and other equipment. Assemble, install, test, repair, and maintain electrical systems or electronic wiring. Assemble, install, and maintain pipe assemblies, fittings, valves, etc. Perform routine pool and spa maintenance.
| Posted Date: | 2019-10-15 |
| Job Location: | Rabat, Morocco |
| Job Role: | Engineering |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
CORE WORK ACTIVITIES
Supporting Property Operations and Guest Relations Needs
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Supporting Profitability Goals
• Understands and complies with loss prevention policies and procedures.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Managing the Guest Experience
• Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
• Empowers associates to provide excellent customer service.
• Provides immediate assistance to guests as requested.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Ensures associates understand customer service expectations and parameters.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Records guest issues in the guest response tracking system.
Assisting Human Resources Activities
• Participates as needed in the investigation of associate and guest accidents.
• Observes service behaviors of associates and providing feedback to individuals.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures associates are cross-trained to support successfully daily operations.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
| Posted Date: | 2019-10-15 |
| Job Location: | Rabat, Morocco |
| Job Role: | Management |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Job Summary
Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform F&B service staff of 86'ed items and available menu specials. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
| Posted Date: | 2019-10-15 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Amusement & Recreation Facility |
| Career Level: | Mid Career |
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Job Summary
Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform F&B service staff of 86'ed items and available menu specials. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
| Posted Date: | 2019-10-15 |
| Job Location: | Rabat, Morocco |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Career Level: | Mid Career |
