As part of The SAP ERP Finanacials Support team, you will beresponsible for assisting our customers by troubleshooting issues, answering questions and providing solutions for reported incidents. It also is a combination of post go‐live customer support and/or system administration.
Main responsibilities include the following:
Analyse the problem (troubleshoot), research solutions and provide solid answers easily understood by customers
Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
Document solutions to known issues and consulting questions
Develop technical solutions to be posted to both internal and external knowledge base
Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
Document issues in a CRM system and defects in our engineering tracking tool
Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product
Job Details
| 2016-07-21 | تاريخ الإعلان عنها: |
| تونس, تونس | منطقة الوظيفة: |
| التقني | الدور الوظيفي: |
| كومبيوتر/سوفت وير | قطاع الشركة: |
المرشح المفضل
| مبتدئ | المستوى المهني: |
| تونس | الجنسية: |
| دبلوم عالي | الشهادة: |
تقدم الآن - وظائف في تونس - وظائف التقني في تونس - بحث عن جميع الوظائف
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