IT Support Engineer

            IT Support Engineer-Rabat
 
The Middle East Broadcasting Networks, Inc. (MBN) is seeking an IT Helpdesk Administrator for our IT Department at our Rabat office in Morocco. MBN is a non-profit grantee of the federal government that directly communicates with the people of the Middle East and North Africa through television, radio, and digital media. MBN's mission is to provide objective, accurate, and relevant news and information to the people of the Middle East about the region, the world, and the United States in support of U.S. public diplomacy.
The IT Helpdesk Administrator is responsible for providing Level 1 end-user, desktop and application support to staff and all broadcast users.
The primary duties and responsibilities of IT Support Engineer include, but are not limited to:
Coordinating build out and deployment of new hardware and software needs.
Coordinating problem resolution with user and IT/Engineering team.
Coordinating troubleshooting between Springfield and local technical staff.
Coordinating troubleshooting of complex issues.
Trouble Ticketing Management (Handoff, aging, escalation).
Loging trouble tickets.
Trouble reporting.
Trouble ticketing transition (shift staff and other lines of responsibility).
Trouble ticketing escalation.
Field phone calls to address support for the following areas:
Network access.
Printer access.
General printer problems.
E-mail access and administration.
PC Hardware problems.
Application usage assistance.
Password management.
Hardware and supply Provisioning.
Maintains a limited parts inventory (i.e. toner cartridges, keyboards, mice, monitors, tapes, etc).
Process special purchase requests.
Performs additional duties and take on other responsibilities as dictated by events and circumstances

Job Details

Date Posted:	2016-09-20
Job Location:	Rabat, Morocco
Job Role:	Technology/IT
Company Industry:	Journalism

Preferred Candidate

Career Level:

Mid Career

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