Manage the performance of the Executive Lounge
Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
Handle enquiries and complaints, promptly and efficiently
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Manage a team that is current with all lounge services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
Ensure the Team complies with security, fire regulations and all health and safety legislation
Perform tasks as instructed by the Operations Supervisor or Manager
Direct and manage the departmental financial and budgetary activities
Analyze financial statements, reports, and other performance indicators and provide the necessary feedback and recommendations
Monitor control and approve capital and non-capital expenditures and audit effectiveness
Job Details
| Date Posted: | 2016-10-31 |
| Job Location: | Casablanca, Morocco |
| Job Role: | Management |
| Company Industry: | Airlines/Aviation; Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Morocco |
| Degree: | Bachelor's degree |
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