Customer Support Executive (Local) - I-Talent

Customer Support Executive (Local)

Morocco

Essential Functions: Tasks that are Fundamental to the Position

JOB RESPONSIBILITIES

Performs Customer Services

· Handle Inbound and Outbound local calls, enquiries and complaints from local customers in Morocco, Tunisia, Algeria and Iraq

· Responsible person to call undelivered and returned shipment in respective country

· Assist local logistic to reship those orders re-confirmed the address or given alternative shipping address in daily basis

· Informing IR of the shipment details such Airway Bill Number and/or where to collect the shipment

· To monitor the shipment locally to prevent returning the shipment

· Handle product pick up at Agent Office in respective country

· Ensuring documents are sufficient and valid in every product pick up

· To ensure proper recording on daily shipment, return shipment and stock count

· Checking and liaising with the courier, logistic in UAE for any other shipment concern

· Liaising and communicating with GSC in UAE for any other IR’s enquiries and complaints

· Ensuring all IR’s concern are promptly handled

Report(s) is prepared

Prepare regular report on activities, challenge(s), and achievements in daily & monthly

Proposed solutions with action plan;

Provide updated report on the progress to management

Other Ad hoc duties which may be assigned

Job Details

Posted Date:	2018-05-28
Job Location:	Casablanca, Morocco
Job Role:	Customer Service and Call Center
Company Industry:	Shipping; Warehousing; Transportation

Career Level:

Mid Career